Alan Garcia - Senior Salesforce Engineer & Business Analyst

Hi, I'm Alan Garcia

Senior Salesforce Engineer & Business Analyst

Based in Austin, I excel in Salesforce development and business analysis, crafting tailored solutions that drive business success.

Get in TouchView Projects

About Me

Salesforce certified engineer and business analyst based in Austin, Texas

As a Salesforce certified engineer and business analyst, I merge my love for technology with actionable business strategies. My proficiency extends through a combination of engineering and business analysis, enabling me to design holistic solutions that streamline processes and drive growth.

My journey in tech has equipped me with a diverse skill set, spanning industries from consumer electronics and fiber Internet to LegalTech and FinTech. I offer a distinctive mix of skills, from complex Salesforce setups to full-stack web development, allowing me to tackle projects with a holistic view, delivering solutions that are both technically robust and in sync with business goals.

🎯Problem Solver
🚀Innovation Focused
🤝Collaborative

Technical Expertise

Frontend

Angular, React, Next.js, TypeScript, Tailwind CSS

Backend

Node.js, Express, Python, SQL

Salesforce

Apex, AMPscript, Lightning Web Components, Visualforce

Tools

Git, VS Code, Jira, Asana

Technical Skills

Here are my technical skills and proficiency levels

Salesforce

Administration100%
Apex Classes and Triggers85%
Lightning Web Components90%
Process Builder & Flows95%

Web Technologies

Angular/React/Next.js90%
TypeScript85%
Tailwind CSS90%
Node.js95%

Tools & Methodologies

Git95%
REST APIs90%
UI/UX Design70%
Agile/Scrum85%

Professional Experience

Founder

AlnAndr IT, LLC

Austin, Texas

Aug 2011 - Present

  • Provide professional IT consulting and web hosting services
  • Deliver full-stack web development and design solutions
  • Optimize traffic and performance for clients
  • Founded and managed iOS Beta Activation (2009-2015) and Fast Siri Proxy (2012-2015)
  • Built and maintained a community of app testing professionals
Web DevelopmentAWSFull-stack DevelopmentE-commerceLinuxMobile Development

Senior Salesforce Certified Administrator

EasyExpunctions.com

Austin, Texas (Remote)

Jan 2024 - Present

  • Advanced Salesforce administration and system optimization
  • Integration of REST APIs and Microsoft SQL Server
  • Management of CRM and information technology infrastructure
  • Expert administration of Salesforce Sales Cloud
REST APIsMicrosoft SQL ServerCRMInformation TechnologySalesforce AdministrationSales Cloud

Salesforce Certified Administrator

EasyExpunctions.com

San Antonio, Texas

Aug 2021 - Jan 2024

  • Oversaw setup and implementation of Salesforce as data gatekeeper
  • Implemented automation to streamline internal team workflows
  • Led training, troubleshooting, and feedback initiatives
  • Enhanced overall Salesforce Lightning experience for teams
Salesforce LightningJavaScriptjQueryJavaSQLREST APIsSoftware Development

Technology Liaison

EasyExpunctions.com

San Antonio, Texas

Oct 2020 - Aug 2021

  • Bridged communication between leadership, sales, delivery, and legal teams with IT
  • Coordinated technical planning for software development and data acquisition
  • Ensured alignment between business needs and technical capabilities
  • Facilitated unanimous understanding of service delivery requirements
AWSC#PythonFront-end DevelopmentAgile MethodologiesPower BILeadership

Account Manager

EasyExpunctions.com

San Antonio, Texas

Oct 2018 - Oct 2020

  • Managed sales of record clearing packages
  • Provided exceptional customer service
  • Maintained and grew customer accounts
  • Achieved consistent sales targets
Account ManagementCustomer SatisfactionManagementSales

Consumer Sales Lead

Google Fiber (via Vaco)

San Antonio, Texas

Oct 2017 - Jun 2018

  • Led acquisition strategy for single-family homeowners
  • Supervised brand ambassadors and managed remote retail locations
  • Built relationships with community leaders
  • Exceeded predetermined conversion rate goals
  • Coordinated activation area scouting and planning
Sales LeadershipCommunity RelationsStrategic PlanningTeam Management

Featured Projects

Showcasing innovative solutions that drive business efficiency and user satisfaction

Dashboard showing case management metrics and analytics with a clean, modern interface
In Production

Salesforce Case Management System

Business Process Automation

Developed and maintained a comprehensive Salesforce-based case management system for handling expungement cases. Implemented automated workflows and custom processes to streamline case processing and improve team efficiency.

Impact & Metrics:

  • Reduced average case processing time by 25%
  • Improved data accuracy by implementing validation rules
  • Streamlined workflow for 15+ team members
  • Automated daily reporting processes

Key Features:

  • Custom case tracking dashboard
  • Automated document generation
  • Team task management system
  • Client communication tracking
  • Performance analytics
SalesforceProcess BuilderFlow BuilderLightning ComponentsApex
Private Repository
Modern web portal interface showing document management and case status tracking
Active Development

Client Communication Portal

Web Application

Built a secure web portal that integrates with Salesforce to provide clients with real-time case updates and document management capabilities. Enhanced client experience while reducing support workload.

Impact & Metrics:

  • Reduced support email volume by 30%
  • Improved document collection efficiency
  • Increased client satisfaction scores
  • Maintained 99% uptime

Key Features:

  • Secure document upload/download
  • Case status tracking
  • Automated notifications
  • Mobile-responsive design
  • User authentication
Next.jsTypeScriptTailwind CSSSalesforce APINode.js
Private Repository
iOS development and testing platform interface with device management dashboard
Completed

iOS Beta Testing Platform

Developer Testing Service

Created and managed iOS Beta Activation (iOSBA), a UDID device registration service and beta testing platform that connected iOS developers with testers. Facilitated app testing and feedback collection for developers worldwide.

Impact & Metrics:

  • Served 1000+ iOS developers
  • Managed 5000+ beta tester profiles
  • Maintained 4.8/5 service rating
  • Successfully tested 200+ apps

Key Features:

  • Automated UDID registration
  • Tester-developer matching system
  • Feedback management tools
  • Analytics dashboard
  • Payment processing
PHPMySQLjQueryiOSREST APIs
Private Repository

Get in Touch

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